At Oous.us, your satisfaction is our priority — but due to the intimate nature of our products, we have a strict hygiene policy in place to protect all our customers.

We accept returns only for unopened, unused, and unworn items within 7 days of delivery. To be eligible for a return, the product must be in its original packaging, with tags intact and in resellable condition.

If you receive an item that is damaged or defective, please notify us within 48 hours of delivery. Kindly email us at [email protected] with your order number and clear photo evidence of the issue. We will assess your claim and, if approved, offer a replacement or full refund.

Please note that we do not accept returns or exchanges for any items that have been worn, washed, or used, in accordance with hygiene regulations.

Return shipping costs are the responsibility of the customer unless the item was received in a faulty or incorrect condition. We recommend using a trackable shipping service for your return, as we are not responsible for lost or undelivered return packages.

If you have any questions about whether your item qualifies for return, please feel free to contact us before shipping it back.